Shipping & Returns

Shipping:

• $5 flat-rate US shipping or FREE on orders over $75 (pre-tax)!
• Orders are typically processed and shipped out within 24-48 hours.
• FREE local pickup is available at our store location in Willow Park, TX (Choose option at checkout.)

Shipping Support: 

• If your item is marked as shipped but you haven’t received tracking info, please email: Support@ThePaisleyHeart.com.

• If tracking shows "delivered" or "in transit" but the item hasn’t arrived, please contact USPS directly.

• Always double-check your shipping address at checkout. If a package is returned due to an incorrect address, a $5 re-shipping fee will apply.

Local Pickup Orders:

• You may select LOCAL PICKUP during checkout. Orders are prepared promptly and will be ready at:
• 243 Willow Bend Dr, Willow Park, TX 76008
  (Inside The Studios Salon, near the main lobby)
• Please note: Your return window starts the day you are notified your order is ready for pickup.

Returns: 

Return Window

• Return must be requested through your customer account, and once approved you will receive an email.

• Full Refund (original payment - must be selected on your return slip): Items returned within 10 days of delivery confirmation.

• Store Credit Refund: Items returned 11–14 days from delivery.

• Not Eligible: Returns 15+ days after delivery will not be accepted and will be donated to a local women's shelter.

Make sure to try on items promptly to ensure they fit and meet expectations!

Return Requirements

• Items must be in original condition:

  • No stains, smells, pet hair, alterations, or signs of wear.

  • Must be unwashed and unworn.

  • Tags must still be attached (unless your item was shipped without tags—our team tracks that info).

• Final Sale items are NOT returnable. (See below for the full list.)

How to Return

• We recommend purchasing your return label from USPS First Class or Priority Mail for affordability and tracking but you are welcome to use any postal service you wish.

• Include your return slip with an elected option advising if you want a store credit refund or a refund to original form of payment (if within 10-day window).

• If no selection is made, store credit will be issued by default and cannot be changed later. If no return slip is included in your return package, store credit will be issued by default and cannot be changed later.

• PLEASE DO NOT DROP OFF IN BROOKE’S PERSONAL MAILBOX OR LEAVE OUTSIDE THE WAREHOUSE. Warehouse drop off returns are no longer allowed. We’re sorry for any inconvenience but we have had too many issues with mail carriers picking the left packages up thinking they are outbound mail. We can only guarantee receipt of delivery when a staff member takes the return from the customer (in store).

Mailing your Return Back:
TPH Returns
14800 White Settlement Rd
FW, TX 76108

In Store Returns/Exchanges:
243 Willow Bend Dr
Willow Park, TX 76008

Final Sale Items

The following are final sale and cannot be returned or exchanged:

• Leggings/Jeggings

• Bras

• Shoes

• Jewelry & Accessories

• Items marked Last Call Sale, Marked Down, HH Steals, or Final Sale

• Home/personal products: makeup, tumblers, bags, hair accessories, candles, air fresheners, etc.

Exchanges

Need a different size or item?
We recommend purchasing the new item and then returning the original. Once the return is received and verified, we’ll issue a refund according to the return window/policy.