Orders are processed immediately and cannot be canceled once submitted.

Please inspect your order as soon as it arrives. If any item is damaged, notify us within 5 days of delivery.

Email: Support@ThePaisleyHeart.com
Include: Order number + photos of the damage.

Store Hours:
Sunday & Monday: CLOSED
Tuesday – Saturday: 10:00 AM – 6:00 PM

Check Your Email - After your purchase, you’ll receive an email titled “Order Confirmation” and another one when your order ships called “Shipping Confirmation.”

Inside that shipping email, click the “Track Package” button to see real-time updates.

Sometimes it lands in spam/promotions. Search for emails from The Paisley Heart or support@thepaisleyheart.com

Still Need Help?
If you can’t find your tracking link, just reply to any of our emails or message us—we’re happy to resend it! 💗

If tracking shows "delivered" or "in transit" but the item hasn’t arrived, please ensure you had the correct address listed to deliver to. If that cheks out, contact USPS directly. We are happy to with any details/info you may need of course! You can email us at Support@thepaisleyheart.com

Always double-check your shipping address at checkout. If a package is returned due to an incorrect address, a re-shipping fee will apply.

• We recommend purchasing your return label from USPS First Class or Priority Mail for affordability and tracking but you are welcome to use any postal service you wish.
• Include your return slip with an elected option advising if you want a store credit refund or a refund to original form of payment (if within 10-day window).
• If no selection is made, store credit will be issued by default and cannot be changed later. If no return slip is included in your return package, store credit will be issued by default and cannot be changed later.
• PLEASE ensure your items are eligible for return prior to mailing back to us!
• NOTE: Customers who have returned 150+ items and/or whose return percentage exceeds 75% with over 100 orders will only receive a store credit refund. We do this to prevent abuse of our policies. Thank you for understanding!

The following are final sale and cannot be returned or exchanged:

• Leggings/Jeggings
• Bras
• Shoes
• Jewelry & Accessories
• Items marked Last Call Sale, Marked Down, HH Steals, or Final Sale
• Home/personal products: makeup, tumblers, bags, hair accessories, candles, air fresheners, etc.
• PROMO CODE ORDERS - Orders placed using promo codes discounting an order less than 20% may be returned (unless otherwise stated), but refunds will be issued as store credit only. Discounts of 20% or more do make the sale final - Please do not attempt to return as you will not receive a refund.

PLEASE DO NOT DROP OFF IN BROOKE’S PERSONAL MAILBOX OR LEAVE OUTSIDE THE WAREHOUSE. Warehouse drop off returns are no longer allowed. We’re sorry for any inconvenience but we have had too many issues with mail carriers picking the left packages up thinking they are outbound mail. We can only guarantee receipt of delivery when a staff member takes the return from the customer (in store).

Mailing your Return Back:
TPH Returns
14800 White Settlement Rd
FW, TX 76108

In Store Returns/Exchanges:
243 Willow Bend Dr
Willow Park, TX 76008

Orders placed using promo codes discounting an order less than 20% may be returned (unless otherwise stated), but refunds will be issued as store credit only. Discounts of 20% or more do make the sale final.

Need a different size or item?
Simply purchase the new item and return the original that did not work out (as long as it is within policy). Once the return is received and verified, we’ll issue a refund according to the return window/policy. It is important to check to ensure that the item you are returning is eligible and not a final sale purchase prior to sending back.