Policy (Returns. Exchanges & More)
Shipping & Fulfillment:
FREE Shipping on all U.S. online orders over $50 (pre-tax).
Orders under $40 (pre-tax) ship for a flat $5.
-
Orders ship quickly—typically within 24 hours—from our Fort Worth, TX warehouse.
-
First come, first served: Items in your cart are not reserved until checkout is completed.
-
Once your order is placed and you receive a confirmation email, your items are secured and will ship soon.
Shipping Support
-
If your item is marked as shipped but you haven’t received tracking info, please email: Support@ThePaisleyHeart.com.
-
If tracking shows "delivered" or "in transit" but the item hasn’t arrived, please contact USPS directly.
-
Always double-check your shipping address at checkout. If a package is returned due to an incorrect address, a $5 re-shipping fee will apply.
Local Pickup Orders
You may select LOCAL PICKUP during checkout. Orders are prepared promptly and will be ready at:
243 Willow Bend Dr, Willow Park, TX 76008
(Inside The Studios Salon, near the main lobby)
Please note: Your return window starts the day you are notified your order is ready for pickup.
Return Window
-
Full Refund (original payment - must be selected on your return slip): Items returned within 10 days of delivery confirmation.
-
Store Credit Refund: Items returned 11–14 days from delivery.
-
Not Eligible: Returns 15+ days after delivery will not be accepted and will be donated to a local women's shelter.
Make sure to try on items promptly to ensure they fit and meet expectations!
Return Requirements
-
Items must be in original condition:
-
No stains, smells, pet hair, alterations, or signs of wear.
-
Must be unwashed and unworn.
-
Tags must still be attached (unless your item was shipped without tags—our team tracks that info).
-
-
Final Sale items are NOT returnable. (See below for the full list.)
How to Return
-
We recommend purchasing your return label from USPS First Class or Priority Mail for affordability and tracking but you are welcome to use any postal service you wish.
-
Include your return slip with an elected option advising if you want a store credit refund or a refund to original form of payment (if within 10-day window).
-
If no selection is made, store credit will be issued by default and cannot be changed later. If no return slip is included in your return package, store credit will be issued by default and cannot be changed later.
-
PLEASE DO NOT DROP OFF IN BROOKE’S PERSONAL MAILBOX OR LEAVE OUTSIDE THE WAREHOUSE. Warehouse drop off returns are no longer allowed. We’re sorry for any inconvenience but we have had too many issues with mail carriers picking the left packages up thinking they are outbound mail. We can only guarantee receipt of delivery when a staff member takes the return from the customer (in store).
Mailing your Return Back:
TPH Returns
14800 White Settlement Rd
FW, TX 76108
In Store Returns/Exchanges:
243 Willow Bend Dr
Willow Park, TX 76008
Final Sale Items
The following are final sale and cannot be returned or exchanged:
-
Leggings/Jeggings
-
Bras
-
Shoes
-
Jewelry & Accessories
-
Items marked Last Call Sale, Marked Down, HH Steals, or Final Sale
-
Home/personal products: makeup, tumblers, bags, hair accessories, candles, air fresheners, etc.
Promo Code Orders
Orders placed using promo codes discounting an order less than 20% may be returned (unless otherwise stated), but refunds will be issued as store credit only. Discounts of 20% or more do make the sale final.
Order Cancellations
Orders are processed immediately and cannot be canceled once submitted.
Exchanges
Need a different size or item?
We recommend purchasing the new item and then returning the original. Once the return is received and verified, we’ll issue a refund according to the return window/policy.
Damaged Items
Please inspect your order as soon as it arrives.
If any item is damaged, notify us within 5 days of delivery:
Email: Support@ThePaisleyHeart.com
Include: Order number + photos of the damage.
Return Abuse Policy
If your account reaches a 75% return rate after 10+ orders, our system may automatically block future orders due to fraud risk alert.
To have the block removed, please contact us directly—we’re happy to help!
Store Hours
-
Sunday & Monday: CLOSED
-
Tuesday – Friday: 10:30 AM – 5:30 PM
-
Saturday: 10 AM – 3 PM
Full calendar available on our Facebook Page
Mobile App Shopping
Get the app – it’s a customer favorite!
-
Shop, favorite, filter, and get real-time alerts for new arrivals.
Waitlist Authorization (Highly Recommended!)
When you authorize your waitlist item, you're first in line when restocks arrive!
-
You must sign in and input your card info (you’re not charged until the item is in stock).
-
You may cancel your waitlist authorization anytime before the item is shipped.
-
Once a waitlist order is fulfilled, it can only be canceled for store credit if it hasn’t shipped yet.
Customer Service
We're here to help! Our exceptional TPH staff is available Monday–Friday and even monitors email on weekends.
Support@ThePaisleyHeart.com
(Note: We do not use Facebook or Instagram Messenger for customer service.)
The Paisley Heart Buy Sell Trade page is a wonderful place to post your TPH items that you are ready to part with. Request to join today – www.facebook.com/groups/TPHBuySellTrade
Here's a website-ready section you can add under a "Visit Us" or "In-Store Shopping" heading:
Visit Us In-Store
Come shop with us in person!
Store Location:
243 Willow Bend Dr, Willow Park, TX 76008
(Inside The Studios Salon – just off the main lobby)
Store Hours:
-
Sunday & Monday: Closed
-
Tuesday – Friday: 10:30 AM – 5:30 PM
-
Saturday: 10:00 AM – 3:00 PM
You can always view our full monthly calendar and special events on our Facebook Page.