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Policy (Returns. Exchanges & More)

My main goal as owner of TPH is to provide a personal boutique shopping experience that leaves you feeling confident & excited about your purchase(s)! I'm intentional about providing outstanding customer service & I hope that it shows! I know you have choices when shopping and I’m so grateful for your business! THANK YOU!

RETURNS/REFUNDS: I hope you love what you ordered. But in case you don't—perhaps it's a little too big or the style just isn't you, we are happy to accept it back within below policy! The most common reason for a return is that an item does not fit. I highly encourage you to try on your new item(s) as soon as you receive your package.

TPH Return Policy: TPH PERMITS RETURNS RECEIVED BACK WITHIN TEN (10) DAYS from the date of the original delivery confirmation for a full refund to original form of payment. NO EXCEPTIONS. There are a few requirements to note with the item(s) you wish to return:

  • Items must be in original condition; No make-up or deodorant marks, free of smells (perfume, oils, cigarette, deodorant, detergent), un-altered, unwashed, and free of pet hair.
  • If your item arrives with tags attached, TAGS MUST STILL BE ATTACHED when you return! If your item arrives without tags, staff has notes of that and you are not required to return with tags.
  • Be sure your items are not FINAL SALE (see below for more information/qualifications)!
  • As soon as we receive the item and it is confirmed to be in original condition and have met policy criteria, we will issue you a full refund. You choose how that refund is given - store credit or refund to your original payment method. If you do not select, staff will assume you are okay with store credit.

FINAL SALE ITEMS: LEGGINGS/JEGGINGS/PANTS/JEANS, BRAS, SHOES, JEWELRY PURCHASES, any items posted as LAST CALL SALE, SALE, WEEKLY STEAL, or FINAL SALE are all final sale items that may not be returned. KanCan, Sneak Peek and Judy Blue Jeans are an exception and are eligible for return (when purchased at full price).

PLEASE READ!! Items received 11-20 days after receipt of delivery confirmation will be eligible for a full store credit refund. Attempted Returns 21-30 days from receipt of delivery will be charged a minimum 50% restock fee and we will issue store credit for the remainder of the refund. If a return exceeds the policy of 30 days from receipt of delivery confirmation, we will notify you that your item is unreturnable and offer the option to have your item sent back to you at your cost or you  may opt to have us donate to a local women's shelter. Final Sale items are just that, FINAL! No returns or exchanges will be accepted. Please do not attempt to return as all Final Sale items will be donated without option for a return to sender. NO EXCEPTIONS; thank you for understanding.

The Paisley Heart Buy Sell Trade page is a wonderful place to post your TPH items that you are ready to part with. Request to join today – www.facebook.com/groups/TPHBuySellTrade

DAMAGED ITEMS: Your satisfaction is very important to us. ALWAYS look your items over and try them on as soon as you receive them. If you receive an item that is damaged, please reach out to us as soon as possible. Please note that we accept reasonable replacement/refund requests submitted within ONE WEEK (7 days) from delivery confirmation. If we can replace your item, we will. If we cannot, you will be eligible for a refund.

EXCHANGES: If you are wishing to exchange an item, you will need to purchase the new size/item(s) you are wanting. Once we receive the item you wish to return, you will be refunded per above.

Please return this form and your items to:

TPH Returns

14800 White Settlement Rd

FW, TX 76108

Blessings,

Brooke & TPH Staff