My main goal as owner of TPH is to provide a personal boutique shopping experience that leaves you feeling confident & excited about your purchase(s)! I'm intentional about providing outstanding customer service & I hope that it shows! I know you have choices when shopping and I’m so grateful for your business! THANK YOU!
RETURNS/REFUNDS: I hope you love what you ordered. But in case you don't—perhaps it's a little too big or the style just isn't you, please send it back for a refund! The most common reason for a return is that an item does not fit. I highly encourage you to try on your new item(s) as soon as you receive your package.
TPH Return Policy: TPH PERMITS RETURNS RECEIVED BACK WITHIN TEN (10) DAYS from the date of the original delivery confirmation for a full refund. NO EXCEPTIONS. There are a few requirements to note with the item(s) you wish to return:
- Items must be in original condition; No make-up or deodorant marks, free of smells (perfume, oils, cigarette, deodorant, detergent), un-altered, unwashed, and free of pet hair.
- TAGS MUST STILL BE ATTACHED!
- Be sure your items are not FINAL SALE items (see below)!
- As soon as we receive the item and it is confirmed to be in original condition, we will issue you a full refund. You choose how that refund is given - store credit or refund to your original payment method.
FINAL SALE ITEMS: LEGGINGS/JEGGINGS/PANTS/JEANS, BRAS, SHOES, JEWELRY PURCHASES, any items posted as LAST CALL SALE, SALE, WEEKLY STEAL, or FINAL SALE are all final sale items that may not be returned. KanCan, Sneak Peek and Judy Blue Jeans are an exception and are eligible for return (when purchased at full price).
A 25% restocking fee will be charged for eligible item(s) returned outside of the 10-day window (per policy above) and your refund will be issued as a store credit.
Absolutely no returns accepted 15 or more days past the date of the original delivery confirmation. Should we receive your return past 15 days or if it is a FINAL SALE item, we will assume you would like us to donate it to the local woman's shelter. Thank you for understanding.
The Paisley Heart Buy Sell Trade page is a wonderful place to post your TPH items that you are ready to part with. Request to join today – www.facebook.com/groups/TPHBuySellTrade
DAMAGED ITEMS: If you receive an item that is damaged, please reach out to us as soon as possible. We accept reasonable replacement/refund requests submitted within one week (7 days) from delivery confirmation.
EXCHANGES: If you are wishing to exchange an item, you will need to purchase the new size/item(s) you are wanting and pay for that new item. Once we receive the item you wish to return, you will be refunded per above.
I BEG of you, please, please, do not attempt to return an item that does not meet the above criteria. There is nothing I hate more than having to charge a restocking fee or reject a return.
Brooke & TPH Staff