My main goal as owner of TPH is to provide a personal boutique shopping experience that leaves you feeling confident & excited about your purchase! I'm intentional about providing outstanding customer service & hope that shows! I know you have choices when shopping and I’m so grateful for your business! THANK YOU!
I hope you love what you ordered. But in case you don't—perhaps it's a little too big or the style just isn't you, please send it back (unless a final sale item) for a refund! There are a few requirements to note with the item(s) you wish to return: Make sure the items are in original condition; No make-up or deodorant marks, free of smells (perfume, oils, cigarette, deodorant, detergent), un-altered, unwashed, free of pet hair and with TAGS STILL ATTACHED. I BEG of you, please, please, do not attempt to return an item that does not meet the above criteria. There is nothing I hate more than having to reject a return and at a minimum, I will charge a 25% restocking fee for returns that are outside of policy and your refund will be issued as a store credit. The most common reason for a return is that an item does not fit. I highly encourage you to try on your new item(s) as soon as you receive your package. TPH PERMITS RETURNS RECEIVED BACK WITHIN TEN (10) DAYS from the date of the original delivery confirmation for a full refund. NO EXCEPTIONS. As soon as we receive the item and it is confirmed to be in original condition, we will issue you a full refund (less any shipping paid). If we receive your item outside of the 10 day return window, you will be charged a 25% restock fee & issued store credit. Absolutely no returns accepted 15 or more days past the date of the original delivery confirmation. Thank you for understanding.
11965 Drummond Ln
FW, TX 76108
LEGGINGS/JEGGINGS/PANTS/JEANS, BRA & SHOES ARE FINAL SALE. SALE, WEEKLY STEAL & AUCTION ITEMS ARE FINAL SALE. ALL JEWELRY PURCHASES ARE FINAL SALE. Kan Can Jeans are an exception and are eligible for return (when you have purchased at full price).
Note: The Paisley Heart Buy Sale Trade page is a wonderful place to post your TPH items that you are ready to part with. Request to join today – www.facebook.com/groups/TPHBuySellTrade
EXCHANGES: If you are wishing to exchange an item, you will need to be invoiced for the new size/item(s) and pay that new invoice. Once we receive the item you wish to return, we will refund you per above.